Helpline: 519 658 5455
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About Telecare Cambridge

Telecare Cambridge is your local distress centre serving Cambridge, Kitchener, Waterloo, Guelph and surrounding areas since 1981.

Trained volunteers are available to take your calls 24/7.

Our mission is to provide active listening and emotional support so individuals in the community do not have to suffer in silence.

Telecare Cambridge exists to provide emergency crisis intervention, suicide prevention, emotional support and referrals to community services; over the phone, to individuals in Kitchener, Cambridge, Guelph, Waterloo and surrounding areas, through empowering our callers to make their own decisions and to problem solve.

Our Core values are:

Genuine Conern


To provide confidential, non-judgemental, feeling focused and empathetic listening to individuals in our service area. We aim to re-establish a 24 hour a day 7 day a week service for our area and to provide awareness of our services to our communities. We hope to be there for each caller through their emotional metamorphosis.

Our History

The Telecare Model originated in Sydney Australia by Rev. Alan Walker – Central Methodist Mission, as “Life Line”. Rev. Walker saw a need for counselling & crisis services and created the model to support the community in Sydney. The emphasis was on care giving with the motto “Help is as close as the telephone.”

In 1965 Rev. D. Bruce MacDougall – St. Peter's United Church, in Sudbury Ontario started the first “Life Line” in Canada, which became the root of our present Telecare Model.

Our heritage is one of Christian roots, though we are no longer directly affiliated with any particular denomination. We respect the religious and personal beliefs of all our callers and volunteers.

Telecare Cambridge was started on February 1981 by Mrs. Helen McGinnis and her son Douglas McGinnis. At that time there were approximately 30 volunteers providing a Christian based counselling service. They met at St. Paul's United Church.

Telecare Cambridge is dependent on dedicated volunteers, generous contributions from individuals and funding from community, regional and other organizations. We are open to accepting applications from individuals interested in volunteering. Please see our application under Volunteers.